Goldie is the guest line for your rental — one number that answers every call and text, all night, from the house brief you wrote. Your cleaner and handyman get the real problems. Only a true emergency wakes you.
live by tonight · one property, one line, one brief
Every stay has a night like this. Here's how Goldie runs one — top to bottom, while you're asleep.
a sample night · your property gets its own briefhi! what's the wifi password? the one on the router isn't working
GoldieIt's the network called SeaGlass-Guest — password driftwood2024, all lowercase. The router sticker is the old network, sorry about that!
"We just got in — the lockbox won't open."
Goldie"You're at the right door — it's the black box on the porch rail. The code is 4172, and it sticks a little: press the latch up while you turn. I'll stay on the line till you're in."
hot tub isn't heating :( jets run but it's cold
GoldieSorry about that — that one needs the handyman, and I've got it in his queue. You'll hear back in the morning; the fireplace works if you want the cozy plan B tonight.
"The smoke alarm is going off and we smell something burning."
Goldie"Get everyone outside — if you see smoke or flame, call 911 first. Your host is waking up right now."
The house brief
You write the house down once — wifi, the lockbox and its stubborn latch, check-out steps, parking, the hot tub, where to eat. That brief is everything Goldie knows, and she answers from it word for word.
If something isn't in the brief, she says so plainly and takes it for you — she never guesses a door code, a password, or a rule. And money is never hers: payments, refunds, and booking changes always come to you.
Dispatch
No towels, a mess left behind, supplies running out — turnover problems go straight to the person who fixes them, with the guest's name and what they said.
DAYTIME, ALWAYSThe dead hot tub, the tripped breaker, the stuck lock. He gets the real story by text — never a 2 a.m. call for something the morning can fix.
DAYTIME, ALWAYSA true emergency wakes you the second it happens — fire, flood, a break-in, anyone unsafe. Everything else is one clean summary with your coffee.
EMERGENCIES ONLYThe price
She's answering your guests tonight — the brief takes about ten minutes.
Fair questions
No — Goldie is an automated concierge, and she says so plainly if a guest asks. What makes her feel human is that she answers instantly, knows your house cold, and never bluffs what she doesn't know.
You decide, in the brief. The defaults: fire, smoke or gas, flooding, a break-in, anyone unsafe. For real danger she tells guests to call 911 first — then your phone rings no matter the hour.
She says she'll find out, and takes it for you — it lands in your summary. She never invents a code, a rule, or an answer. You can add it to the brief in a minute and she knows it on the next call.
Deliberately, no. Money and bookings stay between you, your guest, and your booking platform. Goldie points guests the right way and hands the conversation to you.
It sits beside it. Goldie runs her own phone number — the one you put in your listing, check-in message, and house manual. Give guests a line that actually answers, and that's the one they use.